SHIPPING

When you place your order, we begin making your items as quickly as possible. Each piece of jewelry requires some time for the construction and curing before we can ship. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 5 business days.

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.

DELIVERY TIMES

USA Customers

International Customers

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

ORDER FULFILLMENT

We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays.  Occasionally orders may not ship the next few days due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.

Rest assured we will be sending you your tracking number as soon as it is shipped.

We partner with global merchants and artisans from the U.S. and all over the world in order to provide you with the most interesting products and the best prices. This means that your order can be shipped from global areas such as Thailand, China, India, Europe, etc. via our partnership with USPS (for U.S.-based customers) and other international carriers.

Because we ship directly from our partners in these countries, Please do not worry if it does not show up immediately, it’s on its way. Please email us for tracking update.

Note that delivery times are cannot be calculated with certainty because there are many variables involved in international shipping, including occasional custom clearance and local postal service delivery times. Delivery times are not guaranteed and we cannot be responsible for delays in shipping.

SHIPPING TO INTERNATIONAL LOCATIONS (OUTSIDE OF THE U.S.)

We ship to customers from all around the world.

Please note that occasionally international orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

Each country has its own import duties and custom rules. If you want more information regarding your country’s custom policies, please contact your local duties service or carrier office. All taxes, duties and customs fees are the responsibility of the recipient of the package.  

Duties and value-added taxes may be required and are the responsibility of the customer. The amount paid for shipping is the actual cost of just shipping – it does not include any customs duties.

WILL MY ITEM COME IN ONE PACKAGE?

Your items may arrive in multiple packages because we ship from multiple warehouses from around the world.

WILL I BE ABLE TO TRACK MY ORDER?

Yes. Once an item is shipped, you will receive an email with tracking information. This is applicable for the majority of the products sold in the catalog.

However, please note that in a few rare cases, such information is unavailable to the public because some warehouses do not provide tracking. If this is the case, we’ll notify you and will follow up with the warehouse directly, on your behalf, in case you have any question.

HOW DO I TRACK MY ORDER?

Please log into your account where you can enter your info and see the most up-to-date information.

You may contact us at any time if you’re having questions about your package. Please keep in mind that the standard shipping delivery time varies depending on your country and where the item comes from.

Estimated Delivery Times (from shipping date):

USA (7-21 Days)

UK (7-28 Days)

Worldwide (7-34 Days)

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

Not to worry, your package will usually arrive as expected, but some customs departments may take a variable length of time to resolve these holds. This is relatively rare, but if your order is held up in customs for more than 2 weeks, we suggest calling your country’s customs department directly and ask that they release your items immediately.