RETURNS

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer’s duty to measure on their end before purchasing.

Returns are accepted only under the following conditions:

  • The return must be received by Inner Joy Club within 7 days receiving the purchase.  
  • The returned item must be unworn and in new condition.
  • All returns are subject to a $5.00 restocking fee per package.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Our customer service team is always here to help you with your concerns. Send us an email at contact@innerjoyclub.com and we will get back to you within 24 hours. 

REFUNDS

The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Inner Joy Club will credit the customer’s account for the original purchase price minus the $5.00 restocking fee. Inner Joy Club will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Inner Joy Club. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

EXCHANGES

We know that you will love what you ordered but if something doesn’t work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 7 days from the original shipping date.
  • Unless the item is defective, you will be responsible for shipping costs to send the item back to us.
  • Items purchased outside of the United States are not eligible for returns due to customs issues.
  • Your refund will be credited back to the original method of payment used to make the original purchase.
  • Original shipping costs are non-refundable.
  • We usually process returns quickly, but just in case, please allow up to 3-5 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.

 

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